SMS Terms of Service & Mobile Messaging Policy

SMS Terms of Service & Mobile Messaging Policy

Navarro Insurance Agency, Inc., doing business as Gerardo Navarro Insurance Agency (“Agency,” “we,” “us,” or “our”), provides SMS/MMS communications in accordance with applicable consent requirements and this SMS Terms of Service & Mobile Messaging Policy.

1. Consent to Receive SMS Messages

By providing your mobile phone number and affirmatively opting in through an applicable website form or other approved consent method, you consent to receive SMS/MMS messages from Navarro Insurance Agency, Inc., as described at the time of consent and as permitted by applicable law.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

2. Types of Messages

If you opt in, you may receive messages related to:

- Appointment reminders

- Policy updates

- Service notifications

- Consultation confirmations

- Renewal alerts

- Insurance-related information and communications requested or consented to by you

We may also send follow-up messages related to quote requests you initiate. Message frequency varies depending on your interaction with our agency.

3. Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

4. Opt-Out Instructions

You may opt out of SMS communications by replying STOP or may revoke consent through other reasonable means.

For assistance, reply HELP or contact us directly at:

Phone: 714-960-3595

Email: [email protected]

5. Data Collection & Use

When you opt in to receive SMS messages, we collect:

- Your mobile phone number

- Name (if provided)

- Date, time, and method of opt-in

- Message interaction history

This information may be used to deliver communications, administer the messaging program, document consent and opt-out requests, maintain business and compliance records, and support other lawful operational purposes consistent with our Privacy Policy.

6. No Sale or Sharing of Mobile Information

We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for their independent marketing purposes.

SMS consent and mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be shared with service providers that support message delivery and related messaging operations, subject to appropriate confidentiality and data-protection obligations.

7. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

8. Eligibility

You must be at least 18 years old to opt in to receive SMS communications.

9. Changes to SMS Terms

We may update these SMS Terms from time to time. Any revisions will be posted with an updated effective date.

For additional information about how we collect, use, and protect personal information, please review our Privacy Policy.