SMS Terms of Service & Mobile Messaging Policy

SMS Terms of Service & Mobile Messaging Policy

Navarro Insurance Agency, Inc., doing business as Gerardo Navarro Insurance Agency (“Agency,” “we,” “us,” or “our”), provides SMS communications to individuals who have provided prior express written consent through an approved opt-in method.

1. Consent to Receive SMS Messages

By providing your mobile phone number and selecting the SMS consent checkbox on our website or forms, you provide prior express written consent to receive SMS/MMS messages from Navarro Insurance Agency, Inc.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

2. Types of Messages

If you opt in, you may receive messages related to:

• Appointment reminders
• Policy updates
• Service notifications
• Consultation confirmations
• Renewal alerts
   

We may also send follow-up messages related to quote requests you initiate.

Message frequency varies depending on your interaction with our agency.

3. Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

4. Opt-Out Instructions

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly at:

Phone: 714-960-3595
Email: gerardo@navarroagency.com

5. Data Collection & Use

When you opt in to receive SMS messages, we collect:

• Your mobile phone number
• Name (if provided)
• Date, time, and method of opt-in
• Message interaction history
   

This information is used solely to deliver requested communications and maintain compliance records.

6. No Sale or Sharing of Mobile Information

We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for their independent marketing purposes.

Mobile information may be shared only with service providers that support message delivery (such as messaging platforms), subject to confidentiality obligations.

7. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

8. Eligibility

You must be at least 18 years old, or have parental/guardian permission, to opt in to receive SMS communications.